Terms of sale

PREVIEW

The site is published by the seller, Jenna O'Connor, bearer of the brand, whose head office is located at the following address: 18 rue marc courriard, 74100 Annemasse, whose company number is 884 177 361 00018 in France.

The purpose of the following provisions is to define the general conditions of sale on the JANOLO site:

These general conditions of sale (hereinafter "GTC") define the contractual rights and obligations of the seller and his client within the framework of the distance and electronic sale of goods and products.

The GTC exclusively govern the relationship between the seller and the customer. The GTC express all the obligations of the parties. The customer is deemed to accept them without reservation, failing which his order will not be validated.

In case of doubt about one of the conditions of sale, the practices in force in the distance selling sector by companies whose head office is in France and the Consumer Code apply.

The seller reserves the right to modify the GTC at any time. The changes will be applicable as soon as they are posted online.

ARTICLE 1. ONLINE STORE

Through the site, the seller makes available to the customer a catalog or an online store presenting the products sold with exactitude, without the photographs having a contractual value. The sketches, allowing the result of the personalization to be visualized in real time, have no contractual value either.

The products are described and presented with the greatest possible accuracy. However, in the event of an error or omission in the presentation, the seller cannot be held liable for this fact.

The products are offered within the limit of available fabrics stocks (for personalized pieces).

The prices and taxes relating to the sale of the products are specified in the catalog or the online store.


ARTICLE 2. PRICE

The seller reserves the right to modify its prices at any time by posting them online.

Only the prices in force indicated at the time of the order will be applied, subject to the availability of products on that date.

The prices indicated in euros include value added tax ("VAT", which, for information, appears on the final order) but do not include shipping costs. Shipping costs are calculated in addition and mentioned in the final order before approval by the customer.

The prices take into account the taxes applicable on the day of the order and any change in the rate of these taxes will be automatically reflected in the price of the products in the catalog or the online store. If one or more taxes or contributions, in particular environmental, were to be created or modified, up or down, this change may be reflected in the selling price of the products.

The total amount of the order (all taxes included) and delivery costs included, is indicated before the final validation of the order form.

Payment of the full price must be made when ordering.

ARTICLE 3. ONLINE ORDER

The customer can complete an order form online, using an electronic form. By completing the electronic form, the customer accepts the price and description of the products.

The customer must accept by clicking on the place indicated, these general conditions of sale, for his order to be validated.

The customer must give a valid email address and delivery address and recognizes by these general conditions of sale that any exchange with the seller can take place using this address.

The customer must also choose the delivery method and validate the payment method.

The seller reserves the right to block the customer's order in the event of non-payment, incorrect address or any other problem on the customer's account, until the problem is resolved.

ARTICLE 4. CONFIRMATION AND PAYMENT OF THE ORDER

This order is an order with obligation of payment, which means that the placing of the order implies payment by the customer.

1. PAYMENT

The customer makes the payment at the time of the final validation of the order, specifying his credit card number.

The customer guarantees the seller that he has the necessary authorizations to use this method of payment and acknowledges that the information communicated for this purpose constitutes proof of his consent to the sale as well as to the payment of the sums due under the order.

In the event of a dispute or fraudulent use of the bank card without physical use of the bank card (use of the bank card number), any person can contest within 30 days from the date of the transaction by sending a claim according to the following terms, so that the seller can cover the costs of the sale and return the disputed amount:

by email to info@janolo-art.com, with the most precise details on the fraud

Any dispute not made in accordance with the rules defined above and within the time limits set cannot be taken into account and will release the seller from all liability.

The seller has set up a procedure for verifying orders and means of payment intended to reasonably guarantee it against any fraudulent use of a means of payment, in particular by asking the customer for identification data.

In case of refusal of authorization of payment by credit card on the part of accredited bodies or in case of non-payment, the seller reserves the right to suspend or cancel the order and its delivery.

The seller also reserves the right to refuse an order from a buyer who has not fully or partially paid a previous order or with whom a payment dispute is in progress.

2. CONFIRMATION

Upon receipt of the validation of the purchase and payment by the customer, the seller transmits to the latter, on the email address he has indicated, the confirmation of receipt of the order form.

The seller is required to send an invoice to the customer upon delivery.

The customer may request that the invoice be sent to an address other than the delivery address by sending a request to this effect to customer service (see contact details below) before delivery.

In case of unavailability of a product, the seller will inform the customer by e-mail as soon as possible in order to cancel the order for this product and to refund the corresponding price, the rest of the order remaining firm and final.

The customer can always exercise his right of withdrawal within 14 days from the moment the information concerning the unavailability of the product has been sent to him.

For any question relating to the follow-up of an order, the customer can contact customer service at the following coordinates:

by phone, Monday to Friday, 9 a.m. to 7 p.m., 06 42 01 90 85 or by e-mail at info@janolo-art.com.

ARTICLE 5. ELECTRONIC SIGNATURE

In accordance with the provisions of law n ° 2000-230 of March 13, 2000, the online supply of the buyer's credit card number and the final validation of the order constitute proof of the customer's agreement, of the payment of the sums. due under the order form, signature and express acceptance of all operations carried out.

ARTICLE 6. PROOF OF THE TRANSACTION

Communications, orders and payments between the customer and the seller are proven by computerized records, kept in the seller's computer systems under reasonable security conditions. The archiving of purchase orders and invoices is carried out on a reliable and durable medium considered, in particular, as a means of proof.

ARTICLE 7. METHOD OF PAYMENT

All the payment methods available to the customer are listed on the seller's website. The customer guarantees the seller that he has the necessary authorizations to use the payment method chosen by him, when placing the order.

ARTICLE 8. DELIVERY

Delivery is only made after confirmation of payment by the seller's bank.

The products are delivered to the address indicated by the customer on the online form serving as an order form, the customer having to ensure its accuracy.

Any package returned to the seller due to an incorrect or incomplete delivery address will be reshipped at the customer's expense.

Except in cases of force majeure, delivery takes place, according to the method chosen by the customer, within the following deadlines: between 3 weeks and 1 month following the order date, each part being manufactured on demand, in our workshops in France.

1. DELAY IN DELIVERY AND DENUNCIATION

In the event of late delivery, the seller will inform the customer, who may withdraw and request a refund within 14 days of this termination.

The total refund of the product and the delivery costs, or a reshipment if necessary, is then made.

This termination of the contract must be addressed as follows:

by phone, Monday to Friday, 9 a.m. to 7 p.m., 06 42 01 90 85 or by e-mail at info@janolo-official.com

Any denunciation not made in accordance with the rules defined above and within the time limits set cannot be taken into account and will release the seller from any liability vis-à-vis the customer.

2. VERIFICATION OF THE ORDER

If at the time of delivery, the original packaging is damaged, torn or opened, the customer must then check the condition of the products. If they have been damaged, he must absolutely refuse the package and make a reservation on the delivery slip.

The customer must indicate on the delivery note, and in a handwritten manner, any anomaly concerning the delivery.

The verification of the products is considered to have been carried out once the customer, or a person authorized by him, has signed the delivery note.

The customer must, where applicable, inform the seller of his reservations as follows:

by phone, Monday to Friday, 9 a.m. to 7 p.m., on 06 42 01 90 85 or by email at info@janolo-official.com

Any reservation not made in accordance with the rules defined above and within the time limits cannot be taken into account and will release the seller from any liability towards the customer.

Upon receipt of the complaint, the seller will assign an exchange number for the product (s) concerned and will communicate it to the customer by email.

3. DELIVERY ERROR

In the event of a delivery error and / or non-compliance of the products with the indications appearing on the order form, the customer makes his complaint to the seller on the same day of delivery or at the latest on the first following working day. the delivery.

The complaint can be made according to the following methods:

by phone, Monday to Friday, 9 a.m. to 7 p.m., on 06 42 01 90 85 or by email at info@janolo-official.com


Any complaint not made in accordance with the rules defined above and within the time limits cannot be taken into account and will release the seller from any liability towards the customer.

4. RETURN OF ORDER

The product to be exchanged or refunded must be returned to the seller as a whole and in its original packaging, as follows:

Send an email to info@janolo-official.com describing the reasons for the return as soon as possible (Take a look at the refund and shipping conditions for more information)

Any complaint or return not made in accordance with the rules defined above and within the time limits cannot be taken into account and will release the seller from any liability towards the customer.

Any product to be exchanged or refunded must be returned to the seller as a whole and in its original packaging. Return costs are the responsibility of the customer.

ARTICLE 9. PRODUCT GUARANTEES

The seller is responsible for the conformity of the products with the contract.

The customer may make a request under the legal guarantee of conformity, in accordance with the provisions of Articles L. 211-4 of the Consumer Code, or under the warranty against defects in Articles 1641 et seq. Of the Civil Code.

The customer is informed that the seller is not the producer of all the products presented within the meaning of law n ° 98-389 of May 19, 1998 relating to liability for defective products.

1. GUARANTEE OF CONFORMITY

The customer has a period of 2 years from the delivery of the product to implement the legal guarantee of conformity.

As such, he can choose between repairing or replacing the goods, under the conditions provided for in Article L. 211-9 of the Consumer Code.

The customer is not required to provide proof of the existence of a lack of conformity within 6 months (24 months from March 18, 2016, except for second-hand goods) following the date of issue of the product.

2. GUARANTEE OF DEFECTS

The customer, if he implements the guarantee against defects provided for in articles 1641 and following of the Civil Code, can choose between the resolution of the sale or a reduction of the price, and this in accordance with article 1644 of the Civil Code.

ARTICLE 10. UNAVAILABILITY OF PRODUCTS AND REFUNDS

In case of unavailability of an ordered product, the customer will be informed by email.

The customer will have the possibility of canceling his order and will thus have the choice between the reimbursement of the sums paid by him within 30 days at the latest of their payment, or the exchange of the product.

ARTICLE 11. RIGHT OF WITHDRAWAL

The customer can exercise his right of withdrawal and return of the product within 15 working days of delivery.

The customer will exercise his right of withdrawal by contacting customer service:

by phone, Monday to Friday, 9 a.m. to 7 p.m., on 06 42 01 90 85 or by email at info@janolo-official.com


After having communicated his decision to withdraw, the customer then has a period of 15 days to return or send back the product.

Any withdrawal or return not made in accordance with the rules defined above and within the time limits set cannot be taken into account and will release the seller from any liability towards the customer.

The customer can request the exchange or refund of the returned product, without penalty, with the exception of the return costs which remain at his expense.

The return or exchange of the product can only be accepted for products as a whole, intact and in their original condition, in particular with complete packaging, intact and in sales condition.

Certain products, due to their intrinsic quality, cannot be subject to the right of withdrawal and cannot be reimbursed, in particular, but not exclusively, the products referred to in Article L. 121-21-8 of the Consumer Code. to know :

  • any personalized product;
  • any product which by nature cannot be reoriented;
  • any perishable product;
  • any video product;
  • any press product ...

The seller must reimburse the customer for all sums paid, including delivery costs, within 15 days of the recovery of the goods or of the transmission of proof of shipment of these goods.

ARTICLE 12. FORCE MAJEURE

The parties will be exempt from their obligations, in the event that a circumstance constituting a case of force majeure as defined by article 1218 of the Civil Code, would prevent their execution. The obligations of the parties will be suspended.

The party invoking such a circumstance must immediately inform the other party of its occurrence and disappearance.

All irresistible and unforeseeable, inevitable and insurmountable facts or circumstances for the parties are considered to be force majeure, despite all reasonably possible efforts, defined as such by French case law and in particular, the blocking of means of transport or supply, earthquakes, fires, storms, floods, lightning, shutdown of telecommunications networks.

If the case of force majeure lasts longer than three months, these general conditions may be terminated by the injured party.

ARTICLE 13. PARTIAL INVALIDITY

If one or more stipulations of these general conditions of sale were to be declared null in application of a law, a regulation or a final decision of a French court, the other stipulations will retain all their force and their scope.

ARTICLE 14. APPLICABLE LAW AND COMPETENT JURISDICTION

The seller is established in France in a stable and lasting manner in order to effectively carry out his activity there, regardless of the place of establishment of his head office.

Also, these Conditions are subject to the application of French law, to the exclusion of the provisions of the Vienna Convention.

In the event of a dispute or complaint, the customer will first contact the seller to obtain an amicable solution.

In the absence of an amicable agreement, the customer, if he contracts as a consumer, may initiate proceedings before the court of his choice and if he contracts as a professional, may initiate proceedings before the court of the place of the social policy of the head office salesperson.